Refund policy
Last updated: September 3, 2026
At Palette Culture, every product is carefully designed and quality-checked before dispatch. We want you to have a positive shopping experience and receive your order in good condition.
1. DAMAGED, DEFECTIVE, INCORRECT, OR MISSING PRODUCTS
If you receive a product that is damaged, defective, incorrect, or missing from your order, please contact us within 48 hours of delivery.
To help us verify the issue, you must provide:
- Your Order Number
- A complete, continuous, and unedited unboxing video
- Clear photographs of the package and product, where applicable
The unboxing video should clearly show:
- The sealed shipping package before opening
- The complete unboxing process without cuts or edits
- The product and its condition immediately after opening
Claims without sufficient evidence may not be eligible for replacement, refund, or other resolution, subject to applicable law.
Once the claim has been reviewed and verified, Palette Culture may provide a replacement, Store Credit, refund, or another appropriate resolution depending on the circumstances and product availability.
2. RETURNS
Eligible products may be returned within 7 days from the date of delivery.
To be eligible for a return, the product must be:
- Unworn and unused
- Unwashed
- In its original condition
- Returned with all original tags attached
- Returned in its original packaging, where applicable
- Free from stains, perfume, makeup, or other damage
- Not altered, damaged, or otherwise used
Products that do not meet these conditions may be rejected during quality inspection.
3. HOW TO REQUEST A RETURN
You can request a return directly through your Palette Culture customer account/order page.
Return requests must be submitted within 7 days of delivery.
Please provide the required information requested during the return request process, including the reason for the return and any photographs or other information where applicable.
If you are unable to submit a return request through your customer account, please contact us at:
Instagram: paletteculture.in
4. RETURN APPROVAL
All return requests are subject to review and approval by Palette Culture.
Once a return request is approved, you will receive the applicable return instructions.
Please do not send a product back to us without following the return instructions provided to you.
5. RETURN SHIPPING AND PROCESSING FEE
For eligible customer-initiated returns, the customer is responsible for the return shipping cost.
A return processing fee of ₹250 may be deducted from the eligible refund or Store Credit amount.
If a return is due to a verified damaged, defective, incorrect, or missing product, Palette Culture will review the case and determine the appropriate resolution.
6. RETURN INSPECTION
Once the returned product is received, it will undergo a quality inspection.
The return will be approved only if the product meets the eligibility requirements described in this policy.
If the returned product passes inspection, the eligible amount will be processed in accordance with this policy.
7. STORE CREDIT
For eligible customer-initiated returns, the approved amount will generally be issued as Store Credit to your Palette Culture customer account after applicable deductions.
Please allow 6–8 business days after the returned product has been received and successfully inspected for Store Credit to be processed.
Store Credit expires after 3 months.
8. REFUNDS TO ORIGINAL PAYMENT METHOD
For customer-initiated returns, Palette Culture generally provides Store Credit rather than a refund to the original payment method, subject to applicable law.
Where a refund to the original payment method is required under applicable law or is otherwise approved by Palette Culture, it will be processed using the applicable payment method and timeframe.
9. NON-RETURNABLE ITEMS
The following products are not eligible for return unless they are received damaged, defective, incorrect, or otherwise covered by applicable law:
- Accessories
- Gift Cards
- Customized or personalized products
- Sale or clearance items
Additional exclusions may be mentioned on the individual product page.
10. EXCHANGES
We currently do not offer direct exchanges.
If you require a different size, colour, or product, you may return the eligible product in accordance with this Return & Refund Policy and place a new order separately.
11. UNDELIVERED OR RETURNED ORDERS
If a prepaid order is returned to Palette Culture after multiple unsuccessful delivery attempts due to circumstances attributable to the customer, including:
- Incorrect or incomplete address
- Customer being unavailable
- Customer refusing delivery
- Failure to receive or collect the shipment
A ₹250 return handling fee may be deducted from the eligible amount before Store Credit is issued.
This charge may cover costs associated with return handling, courier movement, packaging, processing, and restocking.
Once the returned package reaches our warehouse and passes verification, the remaining eligible amount will be issued as Store Credit.
Store Credit does not expire.
12. SALE ORDERS
Products purchased during Sale, Clearance, or Promotional Events are considered final sale and are not eligible for return or exchange, unless the product is received damaged, defective, incorrect, or otherwise covered by applicable law.
We recommend checking the product description and size guide carefully before placing an order.
13. ORDER CANCELLATION
Orders may be cancelled within 24 hours of placing the order, provided the order has not already been shipped.
Once an order has been dispatched, it cannot be cancelled.
If an eligible cancellation is approved, any applicable refund will be processed in accordance with our payment and refund procedures.
14. IMPORTANT NOTES
- Return requests must be submitted within 7 days of delivery.
- Customer-initiated returns are subject to the eligibility requirements in this policy.
- Customer-initiated return shipping is the customer's responsibility.
- A ₹250 return processing/handling fee may apply where stated in this policy.
- All returned products are subject to quality inspection.
- Products that do not meet the return conditions may be rejected.
- If a returned product fails inspection, Palette Culture may arrange to ship the product back to the customer at the customer's expense.
- Store Credit expires after 3 months.
- Palette Culture reserves the right to verify return and damage claims before approving a resolution.
- Nothing in this policy limits any rights or remedies that cannot legally be excluded or limited under applicable law.