Terms of service
Last updated: September 3, 2026
Welcome to Palette Culture. These Terms of Service govern your access to and use of https://paletteculture.in (the “Website”) and your purchase of products from Palette Culture (“we”, “us”, “our”).
By accessing, browsing, or using our Website or placing an order, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies published on our Website.
If you do not agree with these Terms, please do not use our Website.
1. GENERAL
These Terms of Service constitute an electronic record in accordance with applicable Indian laws, including the Information Technology Act, 2000 and applicable rules thereunder.
This electronic record is generated by a computer system and does not require a physical or digital signature.
2. ELIGIBILITY
By using this Website, you represent that:
- You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian.
- You are legally capable of entering into binding contracts under applicable law.
- The information you provide to us is accurate, current, and complete.
3. CUSTOMER ACCOUNTS
If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.
4. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display our products, descriptions, images, colours, sizes, fabrics, and other information accurately.
However:
- Colours may appear slightly different depending on your device or screen settings.
- Minor variations in fabric, print placement, stitching, or craftsmanship may occur.
- Product availability may change without prior notice.
- We reserve the right to correct errors, inaccuracies, or omissions in product information or pricing.
5. PRICING AND TAXES
All prices displayed on our Website are in Indian Rupees (INR).
Applicable taxes and other charges, where applicable, will be displayed at checkout or included in the product price as indicated on the Website.
We reserve the right to correct pricing errors or other inaccuracies. If an order has been placed based on an obvious pricing error, we may cancel the order and provide an appropriate refund for any payment received.
6. ORDERS
When you place an order, you are making an offer to purchase the selected products.
An order is subject to acceptance and product availability.
Palette Culture reserves the right to:
- Accept or reject an order.
- Limit quantities of products purchased.
- Cancel an order where there is a genuine pricing or product information error.
- Cancel or restrict orders that appear fraudulent, unauthorized, or unlawful.
If an order is cancelled after payment has been received, the eligible amount will be refunded to the original payment method or handled in accordance with our applicable Refund Policy.
7. PAYMENTS
Palette Culture currently accepts prepaid online payments through third-party payment service providers.
Payments may be processed through providers such as Razorpay or other payment providers enabled on our Website.
By placing an order, you confirm that:
- You are authorized to use the selected payment method.
- The information provided for payment is accurate.
- The transaction is being made for a lawful purchase.
Palette Culture does not intentionally store complete debit card, credit card, UPI PIN, banking password, or other sensitive payment credentials.
8. SHIPPING AND DELIVERY
We ship orders using third-party logistics and courier partners.
Delivery timelines displayed on our Website are estimates and are not guaranteed.
Delivery may be affected by circumstances including:
- Courier or logistics delays
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Service disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
We will make reasonable efforts to assist with delivery-related issues, but we are not responsible for delays caused by third-party logistics or courier providers.
For further information, please refer to our Shipping Policy.
9. RETURNS, REFUNDS, EXCHANGES AND CANCELLATIONS
Returns, refunds, exchanges, and order cancellations are governed by our Return & Refund Policy.
Please review our Return & Refund Policy before placing an order.
By placing an order, you acknowledge that you have reviewed and accepted the applicable return, refund, exchange, and cancellation conditions.
10. INTELLECTUAL PROPERTY
All content on this Website, including but not limited to:
- Palette Culture brand name and logo
- Product designs
- Product photographs
- Graphics and illustrations
- Website design and layout
- Text and written content
- Videos
- Marketing materials
- Other original content
is owned by or licensed to Palette Culture and is protected by applicable intellectual property laws.
You may not copy, reproduce, republish, modify, distribute, sell, commercially exploit, scrape, or otherwise use our content without our prior written permission.
11. PROHIBITED USE
You agree not to use the Website:
- For any unlawful or fraudulent purpose.
- To attempt unauthorized access to our systems or accounts.
- To introduce viruses, malware, or other harmful material.
- To interfere with the operation or security of the Website.
- To scrape, copy, or reproduce Website content without permission.
- To impersonate another person or entity.
- To place fraudulent or unauthorized orders.
- In any manner that could damage, disable, or overburden the Website.
We may restrict or terminate access to the Website where we reasonably believe these Terms have been violated.
12. THIRD-PARTY SERVICES AND LINKS
Our Website may use or contain links to third-party services, websites, payment providers, logistics providers, or other platforms.
Third-party services operate according to their own terms and privacy policies.
Palette Culture is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Palette Culture will not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of business, data loss, or business interruption arising from your use of the Website or services.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, our liability relating to a particular order will not exceed the amount actually paid by you for that order.
14. FORCE MAJEURE
Palette Culture will not be responsible for failure or delay in performing obligations caused by circumstances beyond our reasonable control, including natural disasters, floods, fires, pandemics, government restrictions, strikes, war, internet or infrastructure failures, courier disruptions, or other similar events.
15. PRIVACY
Your use of our Website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
16. MODIFICATION OF TERMS
We may update these Terms of Service from time to time to reflect changes to our business, Website, services, or applicable legal requirements.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
17. GOVERNING LAW AND JURISDICTION
These Terms of Service are governed by and interpreted in accordance with the laws of India.
Subject to applicable law, disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts in New Delhi, India.
18. CONTACT US
If you have any questions regarding these Terms of Service, you can contact us at:
Instagram: paletteculture.in